Zappos Stories | Zappos.com Culture Blog

The License Plate That Grows With You

Unlike a car, the value of a Zapponian only increases with time. Meet the employees who are just starting out and those who've been around the block. Continue Reading

Taking Team Building To The Extremes

The Mark Fulton 8,000 Meter Challenge requires grit and character. And for these Zapponians, it's the perfect backdrop to build meaningful connections.

Here's Why Employee Appreciation Is So Important

When it comes to valuing your staff, it's not just what you do that's important, but the time and effort put into making them feel supported and respected.

Virginia Bartolone

Zappos Core Value Coloring Pages To Help You Unwind

Take a moment to de-stress. Download and print these Zappos-inspired adult coloring pages that are sure to make you smile.

These Are The Books Zappos Wants Its Employees (And You) To Read

Take a peek inside the Zappos library! With an ever-growing list of books added each month, here are what we believe to be some of the best reads.

Zappos Editorial Team Shows Us What Shoppers Don't See

When shopping on Zappos, have you ever wondered what it takes to capture the perfect photo? Let our editorial stylists show you their tricks to the trade for Spring 2020.

True Kindness And Keeping It Vans Authentic

With the help of VANS and Steve Van Doren, Zappos caravaned to Edgewood High in West Covina, California to deliver one of the coolest classes in the nation free pairs of red VANS Authentics.

Max Cable

This Is Why Your Home Office Needs More Plants

Plants can boost productivity and well-being by 47 percent. Surprised? We are, too. And that's just the root of it. Continue Reading

10 Things To Know About Zappos Customer Service

If there's one thing synonymous with Zappos, it's providing superior customer service. Here's how we deliver happiness daily.

Roxanne Warren

How Zappos Is Building An Evolutionary Organization

The average lifespan of a company is under 20 years. Learn how Zappos intends to stand the test of time by becoming an evolutionary organization.

The Lowdown On Zappos' Customer Service Experience

Whether it’s a new order, a return, or to find the best pizza in the city, our Customer Loyalty Team (CLT) is dedicated to helping anyone who calls. Zappos Culture Guide Ryo Zsun explains why.

Connecting With Customers Using PEC

Personal Emotional Connections (PEC) are as much a part of Zappos as free next-day shipping and 365-day returns. See why this Customer Loyalty employees take it so seriously.

Experience The Culture: A Q&A With Zappos’ Lead Tour Guide

Interested in seeing how Zappos' non-traditional office reflects its company culture? Our Lead Culture Guide, Letha Myles, gives you a hint of what to expect.

Memorable Onboarding For New Hires, The Zappos Way

Every company onboards differently. At Zappos, delivering WOW customer service, building relationships, and learning the company culture is a top priority.

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