Beyond the Box
Zappos For Good
10 Things To Know About Zappos Customer Service
If there's one thing synonymous with Zappos, it's providing superior customer service. Here's how we deliver happiness daily.
The Lowdown On Zappos' Customer Service Experience
Whether it’s a new order, a return, or to find the best pizza in the city, our Customer Loyalty Team (CLT) is dedicated to helping anyone who calls. Zappos Culture Guide Ryo Zsun explains why.
Connecting With Customers Using PEC
Personal Emotional Connections (PEC) are as much a part of Zappos as free next-day shipping and 365-day returns. See why this Customer Loyalty employees take it so seriously.
Zappos CLT: Powered By Service
What if you called a company and talked to a friendly person, heard a joke of the day, and got exactly what you needed? With Zappos, you get it all.
This Phone Rep Bonded With A Customer For 10 Hours
Zappos Customer Loyalty Representative Steven Weinstein recounts the longest call of his life.
Why Zappos Is So Obsessed With Impressing Its Customers
Hired as a temp, and one of Zappos' early employees, Customer Loyalty Director Rob Siefker discusses the company's mindset for WOWing at every turn.
This Zapponian Delivered The Ultimate WOW Service
Every three minutes an American is diagnosed with blood cancer. See how this Zapponian changed one man's life with a humble donation.
How Lupus Helped Define My Job, But Not Me
Despite bouts of joint pain and exhaustion, Zapponian Mikel Goon doesn't allow her Lupus get in the way of connecting with customers.
9 Need-To-Know Insights For A Customer-Obsessed Culture
Whether you own a business or just work for one, providing extraordinary customer service is the foundation of a great company culture.
Pumping On The Fly: Zappos And Mamava Team Up In ATL
Being a mom on the go is a tough job, especially for those who pump or nurse. That's why Zappos and Mamava have teamed up to provide a world-class experience in Atlanta's airport.
Parsons Students Create A More Modest Hospital Gown
Care+Wear and students of Parsons School of Design give the hospital gown a makeover when it comes to function and privacy.
A Company Of Holiday Helpers
Things are always different at Zappos, especially during the holidays as employees from every department rally together to answer phones and volunteer in the community.