FREE 365 Day Returns and Exchanges! More About Zappos Returns Options:

1. FREE UPS Drop-Off (No Printer Needed)

We’ll email you a return code, so The UPS Store associate can scan it on your mobile device. They’ll print and attach your FREE return label. More instructions below.
Prep Your Return & Pack Your Box
Place item(s) you’re returning back in their original packaging. Then, use any shipping box, remove pre-existing labels, and add the item(s) you’re returning to the box.

Seal shipping box and take to the UPS Store.
Seal the shipping box completely, then take your return to an authorized UPS.

Drop Off at UPS and have them scan return code.
Have an associate scan your return code on your mobile device at an authorized UPS location. They’ll print and attach a FREE label to your return. All done!

2. FREE UPS Pick-Up (No Printer Needed)

UPS will pick up your return the next business day. UPS asks that you be at home for them to retrieve your package. More instructions below.
Place item(s) you’re returning back in their original packaging. Be sure to include everything the item came with.

Use any shipping box, remove pre-existing labels, add item(s) you’re returning to the box, then seal the shipping box with packing tape.

UPS will pick up your return the next business day. UPS asks that you be at home for them to retrieve your package.

3. Email & Print My Return Label (Printer Needed)

This option allows you to print your own label and drop off your return at an authorized UPS location. More instructions below.
Use your printer to print your FREE return label. Place item(s) you’re returning back in their original packaging. Be sure to include everything the item came with.

Use any shipping box, remove pre-existing labels, add item(s) you’re returning to the box, then seal the shipping box with packing tape.

Attach your FREE return label to the shipping box, then take your return to an authorized UPS location.

Learn more about Zappos.com's unique return policy.

Make Zappos (Emails) Your New BFF!