Contact Information

Service at your fingertips! You can easily request a return, print a free return label, and request certain exchanges via your Order History under "My Account."

Can't find what you need? Our Customer Loyalty Team is available 24/7 for anything you need! (Zappos believes strongly in a healthy work life balance for employees, so we typically close our support channels on several major U.S. holidays, including: New Year’s Day, MLK Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.)

1. CALL the Zappos Customer Loyalty Team:


2. TEXT the Zappos Customer Loyalty Team:

Text CHAT to 1-833-927-7898 to chat with the Zappos Customer Loyalty Team by text. Agents are available to text daily from 5am - 8pm PST.

By texting CHAT, you consent to receive text messages (including automated and marketing messages) from or on behalf of Zappos at your mobile number provided. Consent is not a condition of any purchase. Text STOP to end your chat. Message & data rates may apply.


Ask your question right now with a member of the Zappos Customer Loyalty Team.
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Frequently Asked Questions: Answers to our most commonly asked questions: Frequently Asked Questions
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