Get Help: Zappos Customer Service

This is the Help Page You’re Looking For. Got quick questions, we're here to help. No need to go on a question quest. We'e got insant answers to our most popular customer needs below.

Return an Order

Some things don’t work out. No biggie!

Sign in to your account. Navigate to the “My Account” dropdown menu and click the “View Orders / Return Items” link. Select “Return Item(s), followed by the item(s) you wish to return, and the label & carrier you prefer. Repackage the order and wallah! You’re ready to print your label or present your QR code for drop-off.

Place an Order

Getting the things you love is easy! Just add the item(s) you would like to purchase to your cart, then select “Proceed to Checkout.” You must sign in or create your account. Then, you can add your payment method and complete your order by clicking the “Place Your Order” button on the checkout screen. Yay!

Exchange an Order

If your account is eligible for a self-service exchange, you will see the option next to your order info. If this option is missing, don’t stress! Simply contact Customer Service for assistance.

Order & Tracking Status

We’re excited that you’re excited about your order! All tracking numbers and updates are sent to the email address on your account. Once signed in, you can also view your order status under the “My Account” dropdown menu by clicking the “View Orders / Return Items” link, then selecting the “Show More” button next to your order.

Return & Refund Status

You sent back your order—now what? It can take up to 30 days for your return to be inspected and processed for a refund once it is received at our fulfillment center. Once signed in, you can also view your return & refund status under the "My Account" dropdown menu by clicking the "View Orders / Return Items" link, then selecting the "Show More" button next to your order.


Hey, some things need more explanation. We got you! If our most popular inquiries aren’t applicable to you, peruse our FAQs for more specific questions and answers.

Get More Help

If you can't find what you need, our Customer Loyalty Team is happy to assist. Call us 24/7 at 1-800-927-7671 or visit our Contact Information page for additional options.