Zappos.com customers enjoy free shipping, free returns, and 24/7 customer service!
SHIPPING & RETURN POLICY
Zappos always provides FREE standard shipping on ALL orders – no minimums or exclusions! Some customers may qualify for expedited shipping at no charge – check out our mobile app or Zappos VIP for details.
FREE 365 DAY RETURNS
Return shipping from anywhere in the United States is always FREE. If you are not 100% satisfied with your purchase from Zappos, you can return your qualifying item(s) for a full refund within 365 days of purchase – no catches or exceptions! Returns must be unworn with the original tags attached (including the security tag, if applicable) and with the original packaging; returned merchandise that does not satisfy these requirements may not qualify for a refund. Click here to start your easy self-service return, or contact us. If you have received defective, damaged or incorrect merchandise, please contact us directly.
Zappos' Unique Return Policy also includes a number of easy return options, including printer-free returns to UPS, UPS Pickups and more (subject to availability). Learn about all Return Options here.
Once we receive your qualifying return and approve your refund, Zappos will credit your original method of payment. Depending on your financial institution, please allow an additional 2 – 10 business days for the credit to post to your bank or credit card account. Some customers may qualify for rapid refunds through Zappos VIP
You also have the option to exchange an eligible item instead of returning it for a refund. You may be able to process an exchange yourself for certain eligible items in your Zappos.com account. If an item is eligible, you will see an option in your order under your Zappos.com account to select an item to exchange, and will be provided the instructions and terms that apply to your exchange. If an exchange option is not available in your Zappos.com account, you can contact us to initiate your exchange. Please note that if you process an exchange yourself, as noted below, there may be up to a 1 hour waiting period before you can request to exchange another item from an order and our Customer Loyalty Team will be subject to the same waiting period.
Our exchange process is slightly different than others because we want to get your new item to you faster! The funds from the item being returned will be transferred to an e-Gift Card or an Exchange Voucher when the exchange is initiated. Zappos will then apply the e-Gift Card or Exchange Voucher to your replacement item. We just require the original item be returned in its original condition and packaging within 14 days of the date of your exchange (Zappos will provide a free return label). If we do not receive the original item back within 14 days, Zappos will charge your original payment method or default payment method (if original method is unavailable) for the cost of the item. However, if the replacement item is subsequently returned, Zappos will issue the refund for the full amount (minus any shipping charges from the original order) back to either: (a) an e-Gift Card if an e-Gift Card was applied to the exchange transaction, or (b) the original payment method if an Exchange Voucher was applied to the exchange transaction. The method of exchange by e-Gift Card or Exchange Voucher is determined by the Zappos system and will be disclosed to you at the time that you request the exchange. Please also note that in some cases you may only exchange one item at a time from an order and there may be up to a 1 hour waiting period before you can request to exchange another item from an order.
SHIPPING DESTINATIONS & SPEEDS
Zappos ships anywhere in the United States, and to all US territories and military APO/FPO addresses.
Just because shipping is free, doesn't mean it should take a long time. At check out, you will typically see 3 shipping options with estimated delivery dates so you can pick the option that works best for you. Please note some items are ineligible for expedited shipping options – such as watches containing lithium batteries – these items will be marked as such in the product description. Expedited shipping options also are not available for shipments outside the continental United States; please allow additional time for your order to arrive to these locations. Orders to P.O. boxes, US territories or military APO/FPO addresses will ship via United States Postal Service (USPS). Delivery dates are subject to order cut-off times or carrier delays.
Questions? Contact us – the Zappos Customer Loyalty Team is available 24 hours a day, 365 days a year!